STRATEGY & CHANGE SERVICES
CLIENT: the WestBrom
- Defined Programme delivery strategy
- Defined large change portfolio (50+ projects)
- Coached and developed internal change capability
- Engaged and managed 3rd-parties to assist delivery
- Successfully delivered initial tranches and identified full-time resource
The Client Position
The Society needed to embark upon a substantial portfolio of technology, business application, regulatory and process change but did not have the in-house skills, experience and capacity to define and manage the portfolio required to support their Business Strategy.
What the Client Said
'I worked with Stephen on a large financial services changeprogramme, starting with programme definition, and thenmoving to programme and project delivery. He brings a wealthof experience to work he delivers, and operates with a highdegree of professionalism at all levels in an organisation.'
Peter Collingridge - Divisional Director IT - (now IT and Transformation Director at Aspens Services) (the WestBrom)
The Need
Experienced leadership to define and deliver an extensive portfolio of regulatory, application, technical estate and capability change, Alignment of third-party delivery capability to support the portfolio. Uplift the internal change delivery team to provide an enduring capability.
The Approach
- Defined a portfolio of programmes and projects to deliver the desired strategy outcomes in conjunction with the Executive and Board.
- Built third-party relationships as part of delivering critical system enhancements and platform stability upgrades.
- Implemented new testing structure and toolset to increase software development delivery timescales.
- Implemented a Programme Management Office, structured reporting and revised change management processes.
- Coached incumbent resources and augmented change capability.
The Outcome
- A clear and prioritised change portfolio
- Improved change capability
- Core systems stabilised with enhanced capabilities.
- Compliance with Key Regulatory changes
- TOM for digital capability development
- Gained competitive advantage through improved speed to market
The Value
- Delivery of Key regulatory changes protected business operations. Platform enhancements provided the basis for digital capability development.
- Enhanced change delivery capability enabling higher confidence in plans, costs and outcome realisation.
- Change governance improved control over projects and programmes.