ASSURANCE SERVICE
CLIENT: Coventry Building Society
- Change Portfolio and Board Advisory
- Key decision risk assessment, CRO reporting and Board Advice
- Business and execution risk assessment
- Change Roadmap assurance
- Embedded assurance on 3 Key Programmes, assisting sponsors, leads and teams
The Client Position
The initiation of a multi-year portfolio of IT platform, application and process change was a significant undertaking for the Society. The Board and Executive required independent delivery and execution risk assurance.
What the Client Said
'I had the pleasure to work with Stephen as a consultant embedded to provide guidance and assurance to me on a complex Portfolio of delivery. His clear experience, professionalism and pragmatism all came together to make him highly effective at communication and problem solving and I’d be happy to work with him again in the future.'
Mike Hindmarsh - Head of Delivery - IT Projects (Coventry BuildingSociety)
The Need
A flexible assurance model to advise upon IT system decisions, portfolio creation, key programmes and a pan-portfolio risks.
Experienced advisor to work alongside key programmes to as a 'critical friend' and assist teams in delivery of complex outcome requirements.
The Approach
- Risk assessment of the efficacy of systems analysis, capability and capacity.
- Business and execution risk assessment of core system replacement versus enhancing incumbent platform
- Assessment of the definition of a portfolio roadmap and associated governance.
- Embedded assurance of three crucial programmes delivering a mortgage system, upgrade of an oracle estate and, the delivery of DevOps, test environment capability.
The Outcome
Each phase informed the Society with key insights, highlighted risks with proposed solutions. An independent perspective was valued by the management team and was able to surface the less obvious risks and insights across the phases. The Society made changes to the governance, resourcing and delivery based upon the output from the assurance.
The Value
- The ability to raise risks, issues and work confidentially with C-suite executives, sponsors and programme leads to mitigate them, avoided disruption and avoided costs.
- Independent assessment results provided the Board with key inputs to decisions, change leadership with insights into programme operation enabling adjustment of structure, resource and delivery approach.